Philip Morris Zagreb has once again earned the Employer Partner certificate this year, confirming the excellence of its HR practices. For more than 20 years, the certificate has been granted by SELECTIO Group to organizations that achieve high standards in HR strategy, employee development, and engagement. The certification focuses on data, people, and excellence—areas in which Philip Morris Zagreb has consistently invested since its beginnings.
At Philip Morris, the human resources department plays a key strategic role. The Head of HR is a member of the Management Board and oversees all major HR processes through formalized policies and global systems. Thanks to a strategic approach to employee development, all employees have access to potential career paths, training opportunities, and clearly defined competency frameworks. These frameworks are developed in cooperation with management and employees.
Investment in development and organizational culture
From recruitment to exit, HR processes are structured and focused on delivering a high-quality employee experience. The selection process is carried out through a global platform, with regular satisfaction measurement and ongoing optimization of process duration. The onboarding process is personalized and includes all key elements, with special adjustments for employees in managerial positions.
Philip Morris Zagreb stands out for integrating career development, advancement, and talent management systems with performance evaluation and potential assessment processes. Employees are assessed across multiple dimensions, including both results and the way objectives are achieved. A strong feedback culture has also been established, with results used to further develop the organizational climate.
Innovation and readiness for change are also in focus. All employees are included in reskilling and upskilling programs, while changes are introduced based on data and competitive analysis. The organization proactively invests in work–life balance and employee well-being. In addition to flexible working arrangements, employees have access to professional psychological support, financial literacy support, and specialist medical check-ups.
Philip Morris Zagreb demonstrates how consistent investment in people leads to a sustainable business strategy that places employees at the center of the organization, maintaining its position as a benchmark of excellence in the domestic labor market.
More information about the Employer Partner certificate is available at: www.employerpartner.eu
